Information Technology (IT) Assistant– NOW HIRING

Position: Information Technology (IT) Assistant
Location: Snohomish County

Part time; Flexible Scheduling; Occasional on call nights and weekends.

Hiring Range: $20.60 – 23.70 DOE*
**Bilingual encouraged to apply.

 

Position Summary

This is an entry level position we are looking for someone who is eager to learn. Under the supervision of the IT Coordinator, the IT Assistant is responsible for completing operational tasks efficiently, maintaining accurate records, and providing technical support to onsite and remote users via remote support tools, phone or in-person. This includes but not limited to: Mobile Devices, Desktop, Printer, and Laptop Support. Training will be provided.

 

Qualifications:

High School Diploma or equivalent.

Some college preferred, a relevant degree is valued but not required.

Other certifications are valued but not required.

Complete training with Sherwood’s IT Coordinator. Demonstrate the ability to learn basic to   detailed computer maintenance.

Experience:

Customer service, Administrative or Previous PC computer/networking technician experience preferred. 

Basic PC/Windows knowledge and troubleshooting skills.

Familiarity or interest in emerging technologies in mobility, security, networking, and general computing.

 

Skills:

Knowledge of Windows 10 operating system.

Knowledge of common PC software including Microsoft Office, Zoom, and Adobe Acrobat.

Ability to research and resolve technical issues with minimal direct supervision

Basic understanding of PC’s, smart phones, tablets, cameras, printers, projectors etc

Excellent communication, technical troubleshooting and diagnostic skills.

 

Ability to pass a background check.

 

Other required Knowledge, Skills and Abilities:

High level of professionalism in appearance, actions and communication.

Highly motivated, responsible individual with outstanding customer service skills.

Good organizational skills.

Great attention to detail

Current CPR and First Aid Certificate

Effective oral and written skills

Ability to train staff with a variety of skill levels in the use of basic computer function

Demonstrate ability to meet tight deadlines

Ability to work with diverse population

Non-profit experience a plus

Read the full job description.

 

About Our Organization

Sherwood is a growing independent, non-profit organization dedicated to providing quality services to meet the needs of people with disabilities throughout Snohomish, Skagit and Island Counties. We believe in the abilities of all people and our mission is to provide innovative, inclusive services for children and adults with disabilities in their communities. These services include early intervention for infants and toddlers, assistive technology for people of all ages, and employment supports for adults.

Sherwood has over 60 years of experience providing quality services to over 20,000 children and adults with disabilities and continually work to meet the needs of those we serve. We address challenges such as loneliness, isolation, and low expectations that society has for people with disabilities. Our committed team goes the extra mile to ensure people have opportunities to be as independent and self-sufficient as possible. We truly believe our employees are Sherwood’s greatest asset, we take pride in ensuring a positive, flexible and responsive work environment. We hire the best and brightest talent to continue to provide quality services that people can count on. We are financially stable and are expanding our programs to serve more people. We have ambitious goals that we are actively working towards achieving in order to significantly improve the lives of people with disabilities throughout Snohomish, Island and Skagit Counties.

 

To learn more visit us at http://www.sherwoodcs.org

If you are an enthusiastic team member ready to join our team please email sherwood@sherwoodcs.org Attention  Director of Administration Services with your resume and cover letter.

 

We Offer:

  • Competitive wages

  • Mileage Reimbursement

  • Health Insurance

  • Paid Vacation and Paid Sick Leave

  • Flexible Schedules

  • Simple IRA Retirement Plan

        Eligibility for benefits dependent on number of hours worked and agency policy.

 

Equal Opportunity Employer

 *Actual salary range for this position is broader than hiring range